International Market Access (IMA) is an experienced developer and operator of call centers in the Caribbean region. We provide call center services to leading US and European companies. IMA offers both Customer Relationship Management (CRM) and Accounts Receivable Management (ARM). IMA opened its first Caribbean sites in Barbados in 2003 and Antigua in 2004, and currently has its main facility in St. Kitts. IMA's team consists of experienced US call center management with a reputation for high quality service.
Learn more about the Caribbean Advantage.
IMA's near-shore advantage offers the convenience of close proximity to the US combined with native English speakers in a US management environment. IMA provides a high quality option to US and European companies seeking alternatives to traditional "offshore" locations.
IMA applies best in class management practices and provides a true value-added partnership to our clients. We are not just your outsourced contractor, but your partner to help you solve problems and achieve your business objectives. We bring to each of our client programs creative approaches to marketing, program analytics, technology, and CSR management.
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